Shipping policy

Shipping Policy

Thank you for choosing Fixxie! This Shipping Policy outlines the details of our shipping process to ensure a smooth and transparent experience for our customers.

1. Shipping Methods

1.1. Carrier:

  • We exclusively use Royal Mail courier services for all deliveries within the United Kingdom.

1.2. Delivery Timeframe:

  • Orders are typically processed and dispatched within 1-2 business days after payment confirmation.
  • Delivery within the UK usually takes 2 to 3 business days from the date of dispatch.

2. Shipping Rates

2.1. Standard Shipping:

  • We offer flat-rate shipping charges for all orders within the UK.
  • Shipping fees will be calculated and displayed during the checkout process.

3. Order Tracking

3.1. Tracking Information:

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
  • You can track the status of your shipment using the provided tracking number on the Royal Mail website.

4. Shipping Restrictions

4.1. UK Only:

  • We currently only ship within the United Kingdom. We do not offer international shipping at this time.

5. Delivery Issues

5.1. Lost or Delayed Shipments:

  • In the rare event of a lost or delayed shipment, please contact us at fixxie.shop@gmail.com. We will work with Royal Mail to resolve the issue promptly.

5.2. Incorrect Address:

  • It is the customer's responsibility to provide accurate shipping information during checkout. We are not liable for any delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

6. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

Thank you for shopping with Fixxie!